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Privacy notice

We try to keep this short and human. If anything below is unclear, ask us. We will answer in plain English.

Last updated: 15 September 2026 · Operator: Sparked FM Ltd (England & Wales No. 16960222)

1. Who we are

This site is operated by Sparked FM Ltd, a company registered in England & Wales (No. 16960222), trading as The Sparked Group, whose registered office is 6 Chesterfield Drive, Burton Joyce, Nottingham NG14 5EQ, United Kingdom. We are the data controller for personal data collected through this site.

2. What we collect

3. Why we use it

We do not sell your data. We do not use it for advertising or unrelated marketing without your consent.

4. Who we share it with

Our processors are bound by data processing agreements. Some may transfer data outside the UK; where they do, transfers are protected by the UK International Data Transfer Addendum or equivalent safeguards.

5. How long we keep it

Contact messages and applications are kept while we're in active conversation with you, plus a reasonable retention period (typically up to 24 months) for follow-up. After that, they are deleted or anonymised. Server logs are kept for up to 90 days. Google Analytics keeps event-level data for the retention period set in our account, which is no longer than 14 months. Searchable keeps analytics data in aggregated form. Messages in the legacy text-only assistant that you do not send to us are held in our server's memory for up to two hours after your last message, so the conversation can continue, and are then discarded; we do not log what they say. Anthropic keeps messages sent to its API for a limited period under its own retention policy.

6. Your rights

Under UK GDPR you can ask us to:

Email [email protected] and we'll respond within one month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).

7. Children

Our services are not directed at children under 16. If a child has submitted data, contact us and we will delete it.

8. Changes to this notice

We'll update this page if our practices change. The "Last updated" date at the top of this page tells you when it was last revised.

Optional website AI assistant

The public website may offer an AI assistant powered by ElevenLabs. Its external widget loads only when you choose to open it. The two-hour in-memory retention description for the legacy text-only assistant above does not apply to ElevenLabs conversations; ElevenLabs processing and retention follow its applicable service terms and the configured agent settings. ElevenLabs receives connection information, including your IP address, and processes the messages you send and audio if you choose voice. We pass your browser time zone to help discuss meeting times.

AI replies can be incorrect. Please do not share confidential information. If you ask to arrange a call, the details you confirm are used for the booking and invitation. You can email [email protected] instead. See ElevenLabs privacy policy for information about its processing.

Questions about this page? Email [email protected].